FAQ
Any questions? Click here for our FAQs, where we answer the most frequently asked questions in detail.
GENERAL
What distinguishes myRacket from other manufacturers?
We are reversing the process: You don't search for a racket – the racket is built for you.
We don't think of rackets in terms of marketing models, but in terms of parameters: weight, balance, swing weight, length, grip, string pattern, etc. These are objectively tested, evaluated, and then optimally combined for you. Instead of an "off-the-shelf racket," you get a setup that fits you perfectly – and if necessary, multiple rackets with extremely low tolerances.
Who is myRacket suitable for?
For all skill levels – from recreational players to tournament players. myRacket is particularly useful if you:
Want clarity instead of "guessing"
Are a team or tournament player
Need several identical rackets that truly feel the same
Are a child or teenager who needs to learn proper technique
Have arm or shoulder problems
In short: If you want to feel what you are capable of with the right equipment, you've come to the right place at myRacket.
Want clarity instead of "guessing"
Are a team or tournament player
Need several identical rackets that truly feel the same
Are a child or teenager who needs to learn proper technique
Have arm or shoulder problems
In short: If you want to feel what you are capable of with the right equipment, you've come to the right place at myRacket.
Do I have to be a tech nerd to order from you?
No. That is our job.
You describe to us how you play and what you feel – we translate that into the appropriate parameters. You don’t need to know RA values, swing weights, or balance points by heart.
Where are myRacket rackets developed and tuned?
The concept, the fitting, and the design come directly from us. Every club is measured, tuned, inspected, and made ready to play in our workshop in Germany before it reaches you.
How important are tolerances for tennis rackets and how does myRacket handle them?
Tolerances describe the extent to which a club may deviate from its nominal specification – many manufacturers allow a weight difference of, for example, ±9 g. This can make them feel like two completely different clubs. We work with very tight tolerances and measure our clubs so that you can rely on a consistent feel.
How does a tennis racket influence my game?
The racket is an "extension of your hand." It influences ball speed, control, spin, trajectory, forgiveness, feel – and the strain on your body, especially your arm and shoulder. A suitable setup supports your strengths and takes pressure off your weaknesses.
How much better will my game get with a myRacket?
You can't promise that in percentages – every game is different. What is clear is that with the right setup, you can better play to your strengths, reduce mistakes, and take the strain off your body. Often, a few points per match decide between victory and defeat – and that is exactly where we come in.
TENNIS RACKET
Which racket categories does myRacket offer?
With us you will find:
Custom-made rackets – your unique piece with millions of possible combinations
Standard rackets – modern carbon frames in sensible base specs
Youth rackets
Children's rackets (23–26 inches)
Stereotypes (pre-configured concepts for typical player types)
Business Solutions / White Label for clubs, companies & brands
Custom-made rackets – your unique piece with millions of possible combinations
Standard rackets – modern carbon frames in sensible base specs
Youth rackets
Children's rackets (23–26 inches)
Stereotypes (pre-configured concepts for typical player types)
Business Solutions / White Label for clubs, companies & brands
What can I customize when ordering a custom club?
Among others: frame weight, balance, length, swing weight, string pattern, grip size, grip shape, design – a total of over 3 million configurations.
What are “stereotypes” – and can I still adjust them?
Stereotypes are preconfigured basic concepts for different playstyles – and you can customize them in detail.
Are the rackets shipped unstrung or ready to play?
By default, we ship our rackets unstrung.
However, you can add our stringing service at the time of purchase so that your racket arrives ready to play.
However, you can add our stringing service at the time of purchase so that your racket arrives ready to play.
Does myRacket have arm-friendly rackets?
Yes. We combine weight, balance, swing weight, frame, and string in such a way that vibrations are reduced and loads are distributed effectively—without you having to play with a "wobbly" racket. Especially with tennis elbow or shoulder issues, a custom setup is worth its weight in gold.
Can I have my favorite racket recreated by another brand?
In many cases, yes. We measure your current club (weight, balance, swing weight, etc.) and replicate the setup as accurately as possible – with targeted optimizations upon request (more comfort, more control, more power).
What is the difference between junior and children's rackets?
Children: 23–26 inches, high-quality frames (no aluminum, no glue joints), optimized for children's hands.
Youth: bridges the gap between 26-inch and adult rackets – as a transitional solution that grows with the player.
Youth: bridges the gap between 26-inch and adult rackets – as a transitional solution that grows with the player.
Why are many children's rackets on the market problematic?
Many models consist of aluminum or bonded frames. This means more vibration, less stability, and often "too much forgiveness," which makes learning proper technique more difficult. Our children's and youth models are crafted from a single piece of high-quality carbon – providing honest, yet age-appropriate feedback.
At what age does a youth racket make sense?
As soon as a child outgrows a 26" racket, but an adult racket is still too heavy, too long, or the grip is too thick. This is exactly where our transition models come in.
Can I test/rent rackets beforehand?
Yes – there is a test/rental option (e.g., 280g/300g, pick-up or shipping, used or newly strung) with stated prices for each variant.
FITTINGS
What is a fitting?
During a fitting, your club specifications are precisely tailored to you. We analyze your playing style, movement patterns, and physical characteristics to derive your optimal club configuration. You can also find more information on the fitting page.
How does a fitting work?
We analyze your playing style, technique, and preferences, test different setups, and work with you to determine the optimal parameters. In the end, you will have a clear recommendation of what your racket should look like.
What types of fittings are there – and what do they cost?
You can choose between Online Fitting (€45) and OnCourt Fitting (€139). Special prices apply at Fittingdays (see the Fittingday section).
What is the difference between on-court and online fitting?
OnCourt Fitting
You stand on the court with us, test different setups in a direct comparison, and we observe ball flight, contact point, and movement live.
Online Fitting
Ideal if you live further away or prefer to remain flexible. Using a questionnaire, videos if applicable, and a consultation, we derive your parameters and recommend specific models / configurations.
You stand on the court with us, test different setups in a direct comparison, and we observe ball flight, contact point, and movement live.
Online Fitting
Ideal if you live further away or prefer to remain flexible. Using a questionnaire, videos if applicable, and a consultation, we derive your parameters and recommend specific models / configurations.
Who should get a fitting?
In short: anyone who doesn't want to leave their equipment to chance.
In other words, any player who:
wants objective, brand-independent advice,
wants to purposefully build on their strengths and compensate for their weaknesses,
needs several identical rackets, or
has arm/shoulder problems.
In other words, any player who:
wants objective, brand-independent advice,
wants to purposefully build on their strengths and compensate for their weaknesses,
needs several identical rackets, or
has arm/shoulder problems.
Can I schedule a free introductory call beforehand?
Yes – you can book a free info call to clarify questions about fitting, the process, and options in advance.
Is there an obligation to purchase after the fitting?
No. A fitting is an independent service – you are under no obligation to purchase clubs.
Are there also fittings outside of Germany?
Online fittings are possible internationally. For OnCourt fittings outside of Germany, please contact us individually – we can often find a solution.
Can I test a racket before I decide?
Yes. The most direct way is via an OnCourt fitting. In addition, there is a test/rental option for specific models (e.g., 280g/300g), which you can pick up or have sent to you.
Do you save my fitting and club data?
Yes. Your configuration remains on file with us so that we can replicate identical clubs or make specific adjustments/updates.
Can I receive my fitting analysis again later?
If you can no longer find your report, please contact us with your name, approximate fitting date, and location. We will be happy to send it to you again.
ON-COURT FITTING
How long does an OnCourt fitting take?
An OnCourt fitting generally lasts approximately 60 minutes.
What do I need to bring to the OnCourt fitting?
Basically just you, your tennis shoes and your current racket. Court and balls are included in the fitting.
What happens if it rains during the OnCourt fitting or I get sick?
Then we will find a solution.
In the event of unplayable pitches or illness, we generally reschedule the appointment to a new slot. Just let us know as early as possible so that we can plan accordingly.
How many racket setups am I testing?
You are testing over 14 different configurations and hitting over 500 balls in the process – including blind and semi-blind tests.
What do I receive at the end of the OnCourt fitting?
You will receive a written report with your optimal club configuration. If you wish, we can then build your club exactly according to these specifications.
Can I choose the location for my OnCourt fitting?
Yes. You can select the location when booking (subject to availability).
ONLINE FITTING
How does online fitting work?
After booking, you will receive a questionnaire and record short videos (basic strokes & serve). We will analyze your information and videos and discuss everything in a video call. From this, we will derive your ideal racket specifications.
How long does the video call for the online fitting take?
Usually about 30–45 minutes.
What happens after the online fitting?
You will receive a clear, data-driven recommendation. If you wish, we will manufacture your club based on this. Should it become apparent in practice that further fine-tuning is necessary, just let us know – we will take care of it.
FITTING DAYS
What is a myRacket fitting day?
A fitting day is a fitting event at your facility: approx. 60 minutes of on-court fitting per person; you simply provide a court – we take care of the rest.
How many participants are possible?
Up to 12 people per fitting day, or up to 24 for a weekend (2 days).
How early should one plan a fitting day?
Ideally at least 6 weeks in advance.
How much does a fitting day cost for participants?
For 6 or more participants, a special rate applies depending on the distance to the nearest location: €69.50 / €79.50 / €89.90 / €99.90 per person (distance-based pricing).
Are fitting days possible outside of Germany?
Yes – upon request.
Are there any extras at the fitting day (equipment check, etc.)?
Yes – optionally, we can bring measuring equipment (e.g., for swing weight, string tension) so that members can have their current rackets measured free of charge.
LOCATIONS
Where are myRacket locations, and what services do they offer?
You can find our current locations (e.g., in Germany, Austria, Italy, the Czech Republic) on our locations page – including contact details, addresses, and the specific services available, such as fitting, stringing, sales, and consultation.
Can I book my OnCourt fitting at different locations?
Yes. For the OnCourt fitting, you can select your preferred location when booking, subject to availability.
TENNIS STRINGS
When should I restring?
At least every 2–3 months, when power/spin decreases, the feedback feels “dead,” or the tension has noticeably dropped.
How do I find out if my string tension is too high or too low?
Too hard: harsh impact, little power, slightly prone to errors at the contact point.
Too soft: uncontrolled ball trajectory, "floating" balls, too much trampoline effect.
myRacket tip: Your game should feel precise, but never harsh or uncomfortable.
Which string is best for arm problems (tennis elbow, golfer's elbow, irritation)?
Multifilament or natural gut, combined with a moderate to low string tension. Hybrid setups (poly mains / multi crosses) can also be useful if you need spin but want to protect your arm.
How does string gauge affect my playing?
Thin strings → more spin & feel, less durability
Thick strings → more durability, less spin & touch
The choice depends on your playing style and how quickly you wear them out.
Which string generates the most spin?
Stiff polyester strings with high snap-back capability, thin gauge, and optionally a textured surface. Spin is generated less by roughness than by the lateral movement and snapping back of the string.
How does the string tension affect my shots?
Higher tension increases control and precision, while lower tension provides more power, comfort, and longer dwell time. The optimal tension depends on your racket, your technique, and your swing speed.
Which string lasts the longest?
Durable polys at 1.30 mm or thicker.
Which firmness do you recommend?
Individual – depending on the racket, contact point, technique, and arm history.
→ That is exactly what myRacket fitting is for.
WORKSHOP, SERVICE & RACKET TUNING
Do you offer a stringing service – even for other brands?
Yes. You can drop off or send in your racket (regardless of the brand). We will advise you on the appropriate string and tension and return it to you ready to play.
What can you adjust when tuning a racket?
Depending on the racket, among other things:
Total weight
Balance
Swing weight
Grip weight and sometimes grip shape
The goal can be more stability, more comfort, more power, or multiple identical rackets within a set.
Total weight
Balance
Swing weight
Grip weight and sometimes grip shape
The goal can be more stability, more comfort, more power, or multiple identical rackets within a set.
How often should I have my club adjusted?
If your skill level or style changes – e.g., due to performance improvement or injury.
How does the submission process for restringing or tuning work?
1. Select the desired service in the shop.
2. Send the racket to the specified address or drop it off in person.
3. We perform the service and send the racket back to you after a few working days, or you can pick it up.
2. Send the racket to the specified address or drop it off in person.
3. We perform the service and send the racket back to you after a few working days, or you can pick it up.
DELIVERY, PAYMENT, INVOICE
How long does shipping take / when will my order be shipped?
For every product, you will find a "ready to ship" indicator directly on the product page or in the checkout. This shows you when we expect to ship your order.
How much is shipping?
Our rackets and other products are shipped both nationally and internationally with DHL.
National shipping costs €6.99 (free for orders over €100)
International shipping costs €19.99 (EU Zone 1) (free for orders over €400)
If you would like your rackets to be delivered to countries outside the EU, please contact us directly and we will find a solution.
Which payment methods are accepted?
All major credit cards, as well as ApplePay, GooglePay, and also payment in advance/bank transfer.
Do I get a tracking number?
Yes – as soon as your package leaves our warehouse, you will generally receive a shipping confirmation including tracking (if provided by the shipping carrier).
What should I do if my delivery arrives damaged?
Please contact us directly via email or WhatsApp and ideally send photos of the package and its contents. We will then find a solution quickly.
Can I return the racket if I don't like it?
We are 100% confident in our clubs. Should you have any issues beyond that, please contact us! In general, please note that our products are individually manufactured and customized and cannot simply be resold. A standard return without a specific reason is therefore only possible to a limited extent.
VOUCHERS, BUNDLES & PRICES
What types of vouchers are available?
We offer, among other things:
Gift vouchers
Vouchers for on-court fittings
Vouchers for online fittings
Complete packages (e.g., fitting + custom-made club)
Perfect if you want to give the gift of a complete experience.
Gift vouchers
Vouchers for on-court fittings
Vouchers for online fittings
Complete packages (e.g., fitting + custom-made club)
Perfect if you want to give the gift of a complete experience.
What is included in your bundles?
Bundles combine several services (e.g., fitting, clubs, stringing, accessories) into a package price that is lower than the sum of the individual prices.
Can I combine vouchers with discounts?
That depends on the specific promotion. In many cases, already discounted bundles are excluded from further discount codes. The exact terms and conditions are always stated with the promotion.
CLUB INFORMATION
What specific benefits does myRacket offer my club?
You get more than just clubs: fitting days at the facility, equipment events, state-of-the-art technical expertise, and customized solutions – with no restrictive contracts and no minimum purchase requirements.
What is special about your fitting days at the club?
It’s not about “putting out demo clubs,” but about a structured fitting concept: your members actively test, learn to understand parameters such as weight, balance, swing weight, and grip, and receive genuine guidance.
Do you also offer equipment events (stringing/measuring) at tournaments or season openings?
Yes – for example with a stringing service, string tension gauge, and swing weight machine, so members can have their rackets checked.
Are there minimum purchase requirements or obligations for clubs?
No – no restrictive contracts and no minimum order quantities.
Are club outfits or rackets with the club design possible?
Yes – you can implement outfits and children’s rackets in the club design.
INFO FOR TRAINERS & ACADEMIES
What is the partner program for trainers/academies?
A model that allows you to offer your players suitable racket solutions – fair, collaborative, and without restrictive contracts.
Are there clear terms/discounts for coaches and academies?
Yes. There is a transparent discount scale for the entire portfolio, depending on annual revenue.
Are there any additional sources of income?
Yes – there are bonus payments as well as commissions for fitting days that take place at your facility.
Can my players get the racket anywhere cheaper than from me?
No! We have price stability: Your players won't find myRacket rackets cheaper "elsewhere."
Can I get demo rackets for testing during training?
Yes – free test rackets are part of the partner setup.
What is the easiest way for me to order as a partner?
Via WhatsApp, email, or directly in the shop (with your terms and conditions).
BUSINESS SOLUTIONS
What are myRacket Business Solutions?
Custom racket projects for companies/organizations: e.g., corporate benefits, incentives, brand editions, white-label, events/sponsorship, VIP/loyalty gifts.
What can be customized on a business racket?
Typical features include length, weight, balance, grip size, swing weight, string pattern, as well as design/color concept, including logo positioning, engravings, and packaging.
Do you also provide support with designs/mockups before production starts?
Yes – upon request, myRacket will create mockups or 3D renderings before the go-ahead.
How does a business project proceed?
With personal support from briefing and concept through mockups/samples to production and delivery – with a dedicated contact person.
How do I start a business project?
You can "start a project" or get in touch directly via the Business Solutions page.
ABOUT US
Who is behind myRacket?
We are an interdisciplinary team of passionate tennis players, coaches, and engineers – with expertise in technology, product development, and business.
Why does myRacket exist in the first place?
Because we have experienced firsthand how difficult it is to find the right racket objectively. Our approach: testing and deriving parameters in a transparent way – instead of relying on mere "feeling" and coincidence.
What is your vision?
Clubs that adapt to the player – not the other way around: custom configurations, precision manufacturing, and a data-driven fitting approach that brings professional methodology to amateur sports.
Why are low tolerances so important to you?
Because consistency counts – especially when you are getting used to your setup. That is exactly why we focus on minimizing deviations and ensuring reproducible specs.
How can I reach you directly?
You can find contact options (phone/WhatsApp/email) on the About Us page.
CAREER
Is myRacket currently hiring?
Yes – we are constantly looking for motivated people (e.g., warehouse, workshop, marketing, grounds/coaching, product).
What entry-level opportunities are available?
Including part-time/mini-job positions as well as student trainee and temporary roles – flexible and with room for responsibility.
What is important to you when it comes to applicants?
Start-up mindset: pitch in, think ahead, contribute ideas – not "being perfect," but growing together.
How do I apply?
The easiest way is via the career page or the contact method provided there.